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CX/REFRESH : A community for Customer experience.
Customer experience is the biggest differentiator and the factor for a business to sustain and flourish. In fact it has become the new BATTLEFIELD. Customer experience is alone driving the driving growth. Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience. Companies that earn $1 billion a year will see an average gain of $700 million within three years of investing in customer experience.
Mr.Deepak Kashyap
He is a first generation Entrepreneur, Co founder & CEO of Mas Callnet India & DialDesk, Subject matter expert on CX, Sales & Marketing expert, Certified NLP Practitioner & author of an amazon best seller book Junoon|Jarurat|Jugaad.
We at CXREFRESH also strongly believe that the CX strategies have to be revisited and refreshed periodically to adapt to the changing customer dynamics to deliver the best CX.
CX News
DO YOU KNOW – 80% of companies who prioritize customer experience are reporting an increase in revenue.
4 most important questions to consider when collecting customer data
Customer Experience is the most important factor for the Customer Retention
CX Tech
Customer Strategies Summit 2018 by CRM Academy Of Asia
Fintech is transforming customer experience for the once bank-first customers
The CX trend that successful businesses are adopting to win?
How Tesla innovated their CX from half hour of paperwork to one click lease?
The prescription check app by Warby Parker is the future of CX
CX Trends
Important statistics of Customer Experience, which should not be ignored.
3 Mistakes That Mess up Customer Experience Strategy for businesses
Attention CEO’s: It is indeed scary when Businesses Lose $75 Billion Due To Poor CX
70% of CXO’s miss to check these 9 attributes before commissioning a BPO partner.
